How can I add a returns processing fee to a refund?

Garlande386861
Visitor
2 0 1

 

Hi there,

 

I'd like to start charging a small returns processing fee to help us offset some of the return shipping label costs, and I'm wondering if there's a way to add a line item to a refund to show that fee. I've attached a screenshot of where I'd like it to show - just so the customer doesn't get confused when they don't receive the entire amount back. 

 

Thanks!

Garlande

Screenshot 2022-08-16 at 10.14.50 AM.png

Replies 2 (2)

zetmik
Visitor
1 0 0

Hi, Did you solve this issue? I've the same problem, but can't find any solution to this. 

Victor
Shopify Staff
2509 229 532

Hi folks,

 

It's not possible to add a specific line item in the summary in this case, however you can add a "Return fee" as a product to your store and issue customers a new invoice to pay this fee via a draft order. This would need to be done seperately from the refund but you can issue the invoice first.

Victor | Social Care @ Shopify 
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