How can I add an email to an account and send order confirmation?

[gruff]

Not sure if anyone has had this scenario out theere however...got a customer who signed up with their phone number and so the order doesn't have an email address associated with it. They have asked for an order confirmation via email.

How do you:

- Add an email address to their account

- Generate an order confirmation to the email address

[jthk116 · Accepted solution]

Yea if the customer ordered without inputting email first then the confirmation email wouldn't have been generated. There's a method to resend a previously generated confirmation but sounds like that's not what happened here

Reference just in case: https://help.shopify.com/en/manual/orders/manage-orders/managing-orders#resend-an-email-about-an-ord...

I would suggest going to the customer profile and finding the invoice for the order from the admin and manually emailing the customer the invoice details. These kinds of situations do occur and a customer support email should satisfy the customer.

[gruff]

Tried looking and couldn't see anything other than what you suggested. Frustrating that you can't generate an order confirmation through any contact channel. C'est la vie.

[TrackingMore_]

Hi, @gruff 

Here are the steps you can take to ensure you can add an email address and send an order confirmation to your customers:

• 1. Manually add a customer's email address:
  In the Shopify backend, go to the Customers page and find the customer's profile.
  Click on the customer's profile and select Edit.
  Add or update the email address in the customer's contact information.
  Don't forget to save your changes.
• 2. Manually send an order confirmation email:
  Go to the Orders page and find the customer's order.
  Click on the order and select Resend Order Confirmation

If you want to provide real-time order tracking to your customers and improve efficiency. Then you could use TrackingMore, which not only provides you with an all-in-one shipment-tracking solution but also improves your order management process, especially in situations involving multiple customer contact methods (such as mobile phone numbers and emails). Whether the customer signs up by phone number or email, TrackingMore supports multiple tracking methods.

You can also set up automatic notifications for order status updates as needed for your customers, including shipping, out-of-delivery, etc. And you can add new custom rules to fit your needs.

If you're interested in it, here’s more about TrackingMore:

• Top 5 “Order Tracking” on Shopify
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You can try TrackingMore’s 14-day free trial to see how it can help you better manage your orders and customer communications. If you have more questions, feel free to contact our 24/7 customer service!