How can I add an employee to my full team on the basic plan?

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Good morning

I want to add an employee to my store since the plan I have does not allow me to add people to the team because it is full. I have the basic plan.

How do I add a collaborator? I go to help on Shopify and it redirects me to a "security" page but the page gives an error. follow photo below

Can you help?


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Reply 1 (1)

Shopify Staff
1144 122 148

Hi, @Novuxashop!


Thanks for reaching out. If you're looking to allow collaborator access for a Shopify Partner, you can follow the steps outlined in this help document. If you're still getting an error message, I recommend clearing your cache and cookies and/or using an incognito window as it may be due to a local issue. 


If the issue persists, feel free to get in touch with us through the Help Center! Simply enter the details of your issue into the chat assistant and click "I still need help" to be connected with a Support Advisor. We'd be happy to investigate this further for you.


Please let me know if you have any other questions! 

Greta | Shopify 
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