How can I apply for a subscription refund for an inactive account?

Amine26
Visitor
1 0 0

Need help on how to apply for subscription refund, the account has been inactive in about 2-3 months. I honestly forgot about it due to my university studies, I can't find on the site anywhere on how to contact customer service to shut down my account and request a subscription refund.

Please help,

Thanks.

 

 

Replies 2 (2)

Keshan97
Shopify Partner
57 9 21

While Shopify generally has specific policies regarding subscription refunds, often based on activity and time, it's always worth reaching out to discuss your situation. Here’s how you can approach this:

 

Start by visiting the Shopify Help Center. You can find this by going to your store website, Click the store name at the top right corner to find the help centre link, You can contact the support team using that link. 

Best Regards,
Keshan Vishwajith
Shopify Certified Theme Developer
Feel free to drop me an email

tmyusuf
Tourist
15 0 1

Go to the Shopify Help Center and contact 

Thanks
Yusuf
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