How can I block a bot that creating abandoned carts

How can I block a bot that creating abandoned carts

Peng15
Tourist
4 0 4

I am getting 30 or 40 abandoned carts every hour, clearly they come a bot as they all have the same address and the occasional one does not have any address. The impact of this seems to be that my shop site runs slower. Has anyone had this problem and managed to solve it?

 

Reply 1 (1)

PaulNewton
Shopify Partner
7450 656 1562

Hi @Peng15  👋 turn on captcha if it's off

https://help.shopify.com/en/manual/online-store/setting-up/preferences#protect-your-store-with-googl... 

Use free fraud filter to block specific addresses

https://help.shopify.com/en/manual/fulfillment/managing-orders/protecting-orders/fraud-filter

Use shopify-flow to create automations to cancel orders

https://help.shopify.com/en/manual/shopify-flow/reference/actions/cancel-order

Or tag orders or work on conditions of high risk orders

https://help.shopify.com/en/manual/fulfillment/managing-orders/protecting-orders/shopify-flow 

 

Good Luck.

 

Contact paull.newton+shopifyforum@gmail.com for the solutions you need


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