How can I cancel a refund with insufficient funds?

Businesshype
Visitor
1 0 0

Hello,
I have refunded a customer but the refund is impossible because the fund is insufficient.
I want to cancel this refund because the customer wants to keep his order. How can I do this?
PS: the refund has not been done yet because there is this error message: insufficient funds.

Replies 3 (3)

Skye
Shopify Staff
1105 98 196

Hi, @Businesshype 

 

Thanks for posting!

 

If you haven't issued the refund, then there is nothing to cancel. If you see an error message that there are insufficient funds we won't continue to attempt to process the refund. You are good to go!

 

However, for future reference, if the refund was successful, there is no way to cancel a refund.

Skye | Social Care @ Shopify
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VTR
Visitor
1 0 0

Hey i had the same problem but the money was deducted from my other payouts for customers who want to get there product will i be getting that money back ? 

Erin
Shopify Staff
991 131 157

Hi, @VTR. When you issue a refund through Shopify Payments, the refunded amount is deducted from your next available payout. Since the amount was refunded to the customer it won't be returned. You can learn more about refunds with Shopify Payments here. If you'd like us to take a look at it with you in more detail, please reach out to our support team through the Help Center here.

Erin | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog