How can I cancel my unused Shopify subscription without paying outstanding invoices?

serter2
Visitor
2 0 0
Hi, I'm trying to cancel my subscription plan, because I haven't used Shopify in over a year now. I already wasted 252 euros unknowingly last year because I didn't know how to cancel; this year same problem, it turned out that I had to renew my plan and that I actually have to pay 252 euros again, but I don't want to because I'm no longer using Shopify. Since I don't have 252 euros in my credit card, today Shopify sent me this message: 'Your bill payment has failed, We'll try again on October 23, 2023.'
When I try to cancel the subscription plan it says: 'To close your store all outstanding invoices must be paid'. Can anyone give me a hand, I don't want to waste all this money again please.... I'm just a guy who wanted to try out of curiosity, but now every year they charge me 252 euros, for a platform that I'm not even using.
Replies 6 (6)

ihateshopfy
Visitor
2 0 0

did you find any solution yet

serter2
Visitor
2 0 0

Yeah thanks now it’s ok

AMX_RA1A
New Member
4 0 0

What was the solution you found, as I am stuck in the same conundrum, Any help would be greatly appreciated. 

Victor
Shopify Staff
2507 229 531

Hi @AMX_RA1A,

 

Shopify merchants are required to pay any outstanding invoices on their account before being able to close their store. If you need assistance understanding your billing or the options that you have, please contact our support team directly so that we can authenticate you on your store.

Victor | Social Care @ Shopify 
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AMX_RA1A
New Member
4 0 0

I wish to close my store but I have an outstanding balance of $1 even though I was on a free trial, now it's not letting me pay through my debit card, and I am worried it will keep charging me for the next cycle.

Mac
Shopify Staff
1673 169 270

Hi, @AMX_RA1A.

 

Kindly review our accepted payment methods here to see if your debit card meets the requirements. If you're still having issues, we will need to access your account to gather more information. However, please note that we are unable to provide account-specific support through the Community Forums. But don't worry! We would be more than happy to continue assisting you through our Help Center. To access our live support, you can ask the Virtual Shopify Assistant to "contact support." It will guide you on the next steps to connect with a team member who can provide further assistance tailored to your account.

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog