How can I connect with a Shopify Advisor if the chat bot fails?

[flo9]

The Chat Bot in the help enter section can't help me out with my problem, so naturally he sends me this message "Got it! Click select a store to connect with a Support Advisor.". But when I click on "Select a Store" it takes me to a black page with this code " "sid":"59c0e72e-0e4d-4462-bdc4-fa8aad83f6ea"}".

Does anybody know how I can connect to a Shopify Advisor in another way or how to fix this problem?

[flo9]

I just tried, their email no longer accepts incoming messages.

[Victoria · Accepted solution]

Hi, @flo9 
 
Thanks for reaching out to the community and sharing your question.
 
Are you able to share a screenshot of the error message/black error page, so our team can take a look?
 
It sounds like this may be a browser/caching issue. To help rule this out, please try out the steps below.
 
Troubleshooting Steps:

• Clear your cache and cookies. Then try refreshing your browser.
• Try using a different browser. (Example: Safari, Google Chrome or Mozilla Firefox)
• Try using a different device. (Example: Mobile)

 
Please thread your reply here if you continue to experience this issue.
 
Looking forward to hearing back!