How can I contact a Shopify Support Advisor effectively?

[Wendy20]

Hi, three times I have tried to speak with Shopify Support Adviser. Help center asistant informed me: I can assure you that our Support Advisors are working hard to get to everyone as quickly as possible. Your patience is greatly appreciated.

I have waited many hours without any success. Whats happening?

[PageFly-Theodor]

Hi @Wendy20 ,
This is Theodore from PageFly - Shopify Page Builder App.

Shopify support wait times can be long due to high volume, limited staff, or complex issues. Here's how to get help faster:

• Skip the chat queue: Explore the Shopify Help Center with articles, tutorials, and FAQs.
• Seek help from the community: Join the Shopify Community Forums to connect with other users and experts who might have answers.
• Try social media: Reach out to Shopify support on Twitter for potential assistance or resource recommendations.

Best regards,
Theodore | PageFly

[Wendy20]

Hi Theodor,

thank you for your answer. Yes, I know what you recommended me. But I didn´t find a answer for me in this source. So I really need to speak with the Support Adviser.

What I can do...

Thank you.Vendula

[DelightCart]

@Wendy20 It is very simple. Click Here.

[Wendy20]

Hi, thank you, but as you can see my question, I have used it but without any success.

Thank you.Vendula

[thecraftllc]

I am also having this issue. The AI chat bot keeps telling me to select a store to connect with a Support Advisor when I am already logged into the store I need help with. Shopify is so frustrating!

[Ollie]

Hey @thecraftllc.

Thanks for reaching out on this thread.

If you are in need of contacting Shopify's live support and you are unable to get into contact from the Help Center. I would suggest attempting to clear the cache from your browser and trying the action once again. In some cases, clearing the cache from your browser can fix minor issues that you may experience on the Shopify platform. 

If the issue persists, you can navigate to this URL and complete the form. Once you successfully complete the form, you should see the options to speak directly with a Support Advisor about the situation. 

Let us know if you have any questions.