How can I control and limit customer downloads of my digital products?

How can I control and limit customer downloads of my digital products?

KevinStanley
Visitor
1 0 0

When the download link is emailed to a customer it can be clicked on as many times as the customer wants, yesterday I bought my own ebook  as a test and paid once and got three downloaded because I clicked the link 3 times, my history shows a client downloaded 25 times previously , how is this stopped and controlled ? - Kevin

Reply 1 (1)

Maz
Shopify Staff (Retired)
1254 132 198

Hey, @KevinStanley!

 

Thanks for posting here.

 

Can you confirm if the limit is set to unlimited or to one download per customer? As mentioned in our help doc here, by default, all variants are set to unlimited.

 

Via that link you can learn how to update this and change the download limit to one per customer.

 

Let me know if there is anything else you need.

 

 

Maz | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog