How can I correct a wrong birth year for identity verification?

How can I correct a wrong birth year for identity verification?

ArmaanYaseen
Visitor
1 0 0

Hi guys I have entered the wrong year on in dob I now cannot pass the identify verification as my dob is different any solutions to this or how to change my dob 

Reply 1 (1)

Elias
Shopify Staff
3076 300 537

Hi, @ArmaanYaseen.

 

Thank you for reaching out and posting this question!

 

If you've entered the wrong information for the Shopify Payments registration, then you will need to get in touch with our live support in order to make changes to your Shopify Payments account. While we're unable to provide account-specific support via the Shopify Community, we'd be happy to further assist you through live chat, email, or callback. Simply visit the Shopify Help Center and log into your account to create a support request. 

 

I noticed that you're a new member of our Shopify Community! Once you've resolved this issue with our live support, I'd love to hear more about your business and share some resources to help you get started!

 

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog