How can I correct the details in a refund email notification?

[supportCBS]

Our order refund email is providing incorrect details, and it is confusing to our customers.  I am not sure why an order summary is provided in a refund email.  It should be a refund summary. An order summary and a refund summary should be separate. For example, we do not refund the shipping cost. Shopify couldn't help me with this, and I don't know where to turn. Does someone know how to fix this?