How can I deactivate a frozen store and regain my domain?

[legitabl]

Hello how can I deactivate my Frozen Shopify store and get my domain back.

[Emily]

Hi, @legitabl.

Thank you for reaching out! 

Are you able to log back into your account? If so, you can log in and transfer out your domain to another hosting site. If you can't sign in please contact our Support Team. 

Please let me know if you have any further questions! 
Talk soon, 

[legitabl]

Hello No I dont Have access to log in to my store

[Emily]

Hi, @legitabl.

Thank you for your reply! 

How long ago was your store put on pause and why? Do you have any emails from us regarding this? Once I have a bit more information I will be able to help find a way for you to access your domain. 

Please let me know if you have any further questions! 

Talk soon,
 
Talk soon,