How can I deactivate a frozen store and regain my domain?

legitabl
Shopify Partner
7 0 0
Hello how can I deactivate my Frozen Shopify store and get my domain back.
Replies 3 (3)

Emily
Shopify Staff
1332 102 192

Hi, @legitabl.

 

Thank you for reaching out! 

 

Are you able to log back into your account? If so, you can log in and transfer out your domain to another hosting site. If you can't sign in please contact our Support Team

 

Please let me know if you have any further questions! 
Talk soon, 

Emily | Social Care @ Shopify 
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legitabl
Shopify Partner
7 0 0

Hello No I dont Have access to log in to my store

 

Emily
Shopify Staff
1332 102 192

Hi, @legitabl.

 

Thank you for your reply! 

 

How long ago was your store put on pause and why? Do you have any emails from us regarding this? Once I have a bit more information I will be able to help find a way for you to access your domain. 

 

Please let me know if you have any further questions! 

 

Talk soon,
 
Talk soon, 

Emily | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog