How can I effectively manage and respond to customer messages?

pacrLV
Shopify Partner
1 0 0

hi all - looking for some good ideas for solving my problem of being inundated with customer messages across email + social. do people use help desks like zendesk? any good inspo or tools to better organize my gmail + social accounts? so many messages to respond to 😵

Reply 1 (1)

Dirk
Shopify Staff
2339 253 518

Hey, @pacrLV 

 

Great question. There are some third-party platforms that could help you accomplish this by feeding all your social media DM's into one place. A google search along the lines of "All in one social media messaging tool" should yield some results. I was able to find one called Social Inbox by Simplified that looks promising.

 

If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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