How can I find and cancel a $376 charge from Shopify?

How can I find and cancel a $376 charge from Shopify?

Bejinha
Visitor
2 0 0

I have been charged 376 from Shopify. Where do I go to see what was related, and how do I cancel it?

Replies 3 (3)

SBD_
Shopify Staff
1831 273 423

Hey @Bejinha 

 

Please reach out to Support, they'll be able to help - https://help.shopify.com/en/support/login

Scott | Developer Advocate @ Shopify 

Bejinha
Visitor
2 0 0

The link does not work. It takes me to a page that says: 

 

Missing account details
To proceed, go to your Shopify account settings page. Ensure that there is a name and email associated with your account in the Details section.

SBD_
Shopify Staff
1831 273 423

Do you have a Shopify account? If not, please reach out to your bank.

Scott | Developer Advocate @ Shopify