How can I fix checkout issues on my website?

How can I fix checkout issues on my website?

sibefitness
Shopify Partner
2 0 0

Hi there. I think i am having issues at my checkout. How can I correct this error please? See attached picture. Thank you. 

 

Screenshot 2023-03-08 21.59.49.png

Replies 4 (4)

GemPages
Shopify Partner
5624 1261 1231

Hello @sibefitness 

 

To fix this issue, follow the steps below:

Step 1: Go to Shopify Admin > Settings > Shipping & Delivery

Step 2: Under General Shipping Rates, click Manage Rates.

Step 3: Make sure you have SinaLite rates in both the Canada and the USA sections.

Once you have these shipping settings, you should be able to proceed with checkout.

 

I hope the above is useful to you.
Best regards,
GemPages Support Team

GemPages - Build any high-converting store pages for any business


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Mckeagart
Visitor
1 0 0

Hello… can someone please help me, I can’t find the “manage rates” link within general settings of shipping and delivery

Elias
Shopify Staff
3010 294 522

Hey, @Mckeagart.

 

Thanks for joining the thread.

 

The Manage rates button is no longer visible as you can simply click on one of the shipping profiles to access and manage the rates. From there, you'll be able to create the shipping rates (eg. flat rates, calculated rates, etc.). 

 

 

If you have any other questions on this topic, then don't hesitate to let us know.

Elias | Social Care @ Shopify 
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Skye
Shopify Staff
1121 99 200

Hi, @sibefitness 

 

Greetings, and thanks for posting.

 

The error you are experiencing is actually within your current shipping settings. Generally when this error occurs it is due to a missing shipping zone, or a gap in your shipping rate conditions.

 

To test this, make sure you have added rates for all the zones (countries) you intend to ship to. Once that is complete, start reviewing your shipping rate conditions

 

When I mention potential gaps in your rates, I am referring to either weight gaps, or price gaps. FOr example, if you offer a shipping rate for orders between $0-10, and the next rate is for orders between $11-20, you actually have a gap between $10-11. This causes any order that falls in this range, such as $10.50 to experience this error. To correct this, make sure your rates almost overlap, for example, $0-10 and $10-20.  

 

I hope that helps! In the meantime, I'd love if you could provide a link to your store so I can take a look and provided additional feedback. 

Skye | Social Care @ Shopify
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