How can I get a refund after cancelling my plan?

How can I get a refund after cancelling my plan?

Ticino
Visitor
1 0 0

Hi Looking for some assistance I cancelled my plan and payment was deducted. 

 

I can see people can obtain refunds up to 3 days after their bill if their store is deactivated. 

 

https://community.shopify.com/c/shopify-discussions/need-help-how-to-cancel-my-subscription-and-get-...

Reply 1 (1)

Victor
Shopify Staff
2572 236 545

Hi @Ticino,

 

While we cannot guarantee any refunds for merchants' subscription payments, if you have closed your store down shortly after making a monthly payment then you are welcome to check and see if a refund can be considered. Please reach out to our support team via the Shopify Help Center so you can be authenticated on your store; you do not need to be logged in to start a live chat with our team.

Victor | Social Care @ Shopify 
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