How can I get a refund after cancelling my subscription?

[MyJireh]

Today, after paying $1/month for several

months for a Shopify store, I was surprised to see that I was billed $50. I cancelled my subscription and deactivated my store, but there is no clear direction on how to request a refund. Can anyone help?

[Moira · Accepted solution]

Hey @MyJireh,

While we don't provide refunds as per our Terms of Service, we're happy to look into this closer. In order to do so, we'll need to access your account. We’re unable to provide account-specific support via the Shopify Community at this time, but we’d be happy to continue assisting you through live chat or email. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

After visiting the link and logging in, you'll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply select the relevant topic, and you'll then see the option to create a support ticket on the next page.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

[Americax2x]

Hi im being billed 42$ when subscription is 1$ i really need a refund my bank account is low and its borrowed money. 

[Moira]

Hey @Americax2x,

Depending on when you signed up, new merchants get access to the Basic Plan for $1 for either 1, 2, or 3 months. It sounds like this offer may have expired for you and are now being charged the standard monthly subscription price. 

If you would like us to take a closer look at your billing, please get in contact with our support team via live chat.

Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

[Keycyclone]

I have a question about a refund for a premium membership. I had a plan for a few free months for 1$ but after 3 months it auto charged 448.50 instead of the 49$ it said it would 

[xavierecommerce]

Hello, I am trying to request a refund, I had my store closed but reopened hoping to access Shopify help center. Unable to reach anyone from Shopify, now I am writing here in hopes that I can be redirected to someone from the billing department. Every time I attempt to reach Shopify Help Center, I get this... "

There’s a problem loading this page

There’s a technical problem with the Shopify Help Center that prevented this page from loading. Please go back to the Help Center homepage or try reloading this page "

Please help.

[parekhhamza]

I am facing the exact issue 

[Moira]

Hey @parekhhamza + @xavierecommerce 

If you're receiving the error message Internal Server Error when accessing the Shopify Help Center, please follow the steps below.

• Log in to your Shopify admin.
• In the Settings > Store Details section,  make sure to fill out any section/information that is blank.
• Save info.
• Reopen using an incognito window to access the Help Center.

If you're receiving the error message Problem Loading Page when attempting to access the Help Center, please follow the steps below. 

• Clear your cookies + cache. 
• Reset the router.
• Launch an incognito window and reopen the Help Center.

[Salita]

I have the same problem, please can I get some help. My store is still under construction. I was having troubling to finish the store so its not even launched. I was billed $49 dollars or so. I then immediately deactivated my account as the store isn't ready for customers to buy on it. I want a refund please

[Moira]

Hey @Salita,

You are billed for utilising the platform, whether you have launched your store or not, you are still operating a Shopify account. If you have deactivated your account, moving forward you will no longer be charged and will not have access to your storefront.

[Salita]

Hi Moira

I can understand that but I haven't used the site yet, I'm struggling to launch my store. I'm sure there's some provision you make to refund me. I still want to fix my site and try to get it launched in future. I'd appreciate it if I could get a refund, it's a lot of money paid for not making a single cent on the platform.

[Moira]

As previously mentioned, you were still operating a Shopify account therefore you must pay for a service you use. To avoid being charged you must close down your store entirely. 

While we don't provide refunds as per our Terms of Service, we're happy to look into this case. In order to do so, we'll need to access your account. We’re unable to provide account-specific support via the Shopify Community at this time, but we’d be happy to continue assisting you through live chat. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.