How can I get a refund for an unused plan subscription?

[Assistanceplz]

Hello, I’m contacting due to issues with billing. My 16 year old nephew been trying to get me updated with technology since I’m a business man, and introduced me to your app. He set up the account for the free trial to show me what it looks like, and to give me an idea of how it works. However before he left he forgot to deactivate the account with my information so I wouldn’t be charge. Since I don’t have a good understanding of stuff like this I’ve had trouble deactivating the account up until yesterday when I was charge for another month. I made my nephew deactivate for me instantly since he was back in town however I have not received a refund. Which is why I was contacting y’all in order to get this resolved, I haven’t sold any items on Shopify, nor interacted with the app since December due to my lack of comfort ability with technology. Would it be possible to receive a full refund since I was not the creator of this account , my 16 year old nephew is. 

[Blair]

Hi @Assistanceplz,

Thank you for reaching out to the Community. I'm happy to provide some assistance with your request, to ensure it gets resolved.

If you no longer wish to run your online store, you will be required to settle any of those outstanding subscription fees in order to successfully close down your shop. Once completed, you can check out our Pausing or Deactivating Your Shop document for steps on how to successfully close down your shop. It outlines however, that you can: 

• Head to Settings > Plan, your Shopify admin.

• Click Deactivate store.

• If applicable, review the options to switch to the Pause and build plan, or start a new store.

• If you still want to deactivate, then click Deactivate store.

• Select a reason for the deactivation, and then click Continue.

• Enter your password, and then click Deactivate now.

Once successfully deactivated, please feel free to connect with us directly to complete a refund request. This will allow for our support team to take a closer look as we don't have access to any account information through the Community. 

To connect with us, you can: 

• Head over to our Contact Page. 
• Enter 'Can't log in' into the chat box.
• Select the 'I still need help' option
• Select the 'Account Support' prompt to view our available support options.

It's important to note that your store's information will be guaranteed for 2 years once deactivated. If at any point within those 2 years you'd like to re-open your shop, you will have the opportunity to do so.

To learn more about subscription fees and/or any app fees, you can check out our Charges document as it touches on this further.

Please let me know if you have any other questions or concerns.