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How can I get a refund for an unused Shopify account?

DonBrando
Visitor
1 0 0

Hello. 
I have a big problem. I looked up on shopify i think 30 days ago and i created an account to look it up. My girlfriend completed the card etc because she thought that i will use it but i was searching for something else. Today i was charged 60$ but i never used it, i didn't used the account 5 seconds. 
I was searching for something else, Printify, but when i saw that is not that, i leaved the site but i forgot to cancel subscription. 

Please help me with this problem. In the future i will use Shopify for a next project, but now i have other things to do. 
Thank you!

Accepted Solution (1)

Summer
Shopify Staff
1323 318 226

This is an accepted solution.

Hey, @DonBrando! Welcome to Shopify Community!

 

I understand you're in need of a refund of your subscription invoice. While we don't provide refunds as per Section 5.10 of our Terms of Service, we'd love to take a look at your request and see if we can make an exception in this case. Before we can do so, please ensure your store has been deactivated and your subscription has been canceled. We have steps on how to do that on this page.

 

When your store is deactivated, you can create a support ticket by visiting https://bit.ly/3cJkx8V so we can safely access your account and look into a possible refund. After visiting the link and logging in, you'll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you'll be able to find the options for support below the help docs that are presented to you.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
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Replies 9 (9)

Summer
Shopify Staff
1323 318 226

This is an accepted solution.

Hey, @DonBrando! Welcome to Shopify Community!

 

I understand you're in need of a refund of your subscription invoice. While we don't provide refunds as per Section 5.10 of our Terms of Service, we'd love to take a look at your request and see if we can make an exception in this case. Before we can do so, please ensure your store has been deactivated and your subscription has been canceled. We have steps on how to do that on this page.

 

When your store is deactivated, you can create a support ticket by visiting https://bit.ly/3cJkx8V so we can safely access your account and look into a possible refund. After visiting the link and logging in, you'll be prompted to select the topic of your concern so we can connect you to the right articles and support team. Once you do, you'll be able to find the options for support below the help docs that are presented to you.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Kawanaaa
Visitor
1 0 0

Hey, I'm a student, I need my money back. I was just messing around with shopify, and today I was charged, I was going to cancel the subscription but it was too late, please help me, I would like a refund, and I already closed the store.

Thank you!

Summer
Shopify Staff
1323 318 226

Hey, @Kawanaaa! Welcome to Shopify Community!

 

I'm glad to hear you took some time to test out our platform. Even though you're not planning to continue building your store at this time, I hope you liked your experience and are looking to create an online store with us in the future. If you have any comments or feedback, do share them here. We'd love to know what you think!

 

Since you already cancelled your subscription and deactivated your store, as per my previous message, please create a support ticket by visiting https://bit.ly/3cJkx8V so our support team can determine if we can make an exception and grant you a refund.

 

Please note your store information will be guaranteed for two years, so feel free to log in and choose a plan to pick up where you left off should you decide to continue building your store.

 

Don't hesitate to create a new post if you have other questions or concerns!

Summer | Social Care @ Shopify 
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emrregalado
Visitor
2 0 0

Hi Summer, I need help with my Shopify account. I was trying to cancel and uninstall the subscription from AutoDS & BundleBear but I can't seem to find it on my Billing and now they have charged me alongside my monthly plan of $1. I'm not in use of their service since I created the store and would like to process a refund for it.

 

Please help me out, I'm still trying to figure out how to run the store and their subscriptions are too high for me. I badly need the refund for more important uses.

 

Thank you.

Summer
Shopify Staff
1323 318 226

Hey, @emrregalado!

 

While we'd love to assist you with this refund request and contact the app developers on your behalf, you can actually reach out to them directly for a quicker resolution. You can do so by following the steps on this page.

 

If you would like us to contact them for you instead, we'd be happy to do so. Please create a support ticket by visiting https://bit.ly/3cJkx8V and logging into your account. When you're prompted to select the topic of your concern you may select Apps > App billing for this matter.

Summer | Social Care @ Shopify 
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Magicstores
Visitor
1 0 1

That link you provided takes people back to the help pages and it doesn't solve the problem. We need the unused store payments to end and you guys are giving everyone the runaround making money without us using the service. Please cancel the payments already. My email is in the profile under Magic Stores. This page does not allow Mr to attach any images

Shay
Shopify Staff
2909 453 592

Hey Magicstores, thank you for you joining the thread. I am sorry to hear you have been struggling to connect with our chat support team. Please head over to our Help Center: Shopify Help Center, open the AI chat window and type "Contact Support" to get connected. Our authenticated support team is happy to help you with any refund requests you might have. 

Shay | Social Care @ Shopify 
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Ritualandrewild
Visitor
1 0 0

Hi Summer,

 

I hope you can help me with this. I have a similar issue, I’ve been paying for an unused account for months and have not even logged in. I will be back soon but maybe a year from now for personal reason my business is stalled. I have already deactivated my account. 

 

will I be due a refund? I can’t seem to access any support through the link you attached on your messages in this thread, it’s just bringing me to a generic list, where support an opening a ticket is not an option? Please help if you can, thanks. Hannah 

Blair
Shopify Staff
1933 256 228

Hi @Ritualandrewild,

 

Thanks for reaching out! I'd be happy to provide some guidance on this. 

 

For refund requests, you will need to connect with us directly. This will allow our support team to get you authenticated, as we wouldn't have access to any account details here through the Community. If you're having some troubles completing this, could you please share a screenshot of what you're seeing? 

 

To connect with our support team, you can follow these exact steps:

 

- Head over to our Help Center: https://shopify.link/KWb8
- In the virtual chat assistance, type 'I can't log in'
- This will populate a few resources, where after a minute or two you should see the option to select 'I still need help'
- Click 'Account Support'
- Scroll down to see the link to chat in

 

For reference, the Help Center page will look like the screenshot below. This includes the exact steps you are required to complete in order to successfully connect with us. 

 

 

Please let me know if you have any other questions. 

Blair | Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog