How can I get a refund for my unused annual subscription?

[Mk91]

Hi! 

I started a Shopify account this year on a free trial and I was charged for an entire year of Shopify today. I would like this to be refunded please, I meant to cancel my subscription because I cannot work on it at the moment I’m very busy. I plan to open up Shopify subscription again in the future but for right now can you please refund the charge? My account is under this email and I can provide any other necessary information. I really cannot afford to pay this charge at the moment and it would be greatly appreciated if you could cancel the charge, I have deactivated the store today.

I was told the data will be retained for two years, so I can resume the store in the near future.

Thank you so much for your help, really hope this can be refunded and sorry not closing it on my own before today, I thought I had a couple more days to cancel...

Thanks for the help

[Emily · Accepted solution]

Hi, @Mk91.

Thank you for reaching out! 

Have you tried contacting our Support Team regarding a refund for your store? We do not have access through the Community forum to offer refunds, nor do we have access to your store. Contacting our Support Team would be your best option. 

Thank you,

[Mk91]

I couldnt find a number to contact, is there a phone number? Or is the chat the best way?

[Emily]

Hi, @Mk91.

Thank you for reaching out! 

Our online chat is a great way to connect with our Support Team, it is the most efficient and effective channel for quickly and effectively providing support to merchants.

Take care,