How can I get a refund from a unused dropshipping account?

[Davidenomayo]

Hi so basically am looking to get refunded of my money that was taken from me. I had an account and tried to close it, and I didn't use it much because I decided not to go one with dropshipping Business anymore. The three month trial ended by the time I downloaded it back. It tried to charge me 27 pound but couldn't because there was no money in my account but tye moment money entered it took it. I tried to cancel it previously but it didn't allow me. Am about to cancel the subscription now that money has been taken but would still luke a refund because I basically didn't even use the shopify store.

[PageFly-Theodor]

Hi @Davidenomayo ,
This is Theodore from PageFly - Shopify Page Builder App.

You want a refund for a Shopify charge after your free trial ended. Here's what to do:

1. Contact Shopify Support (Live Chat or Email) and explain you tried to cancel before the trial ended, had issues canceling, and barely used the service.

2. Request a refund and ask them to cancel your subscription to avoid future charges

Best regards,
Theodore | PageFly

[AnnoyedCustomer]

Do you have contact info?  My daughter is in the same boat.  She is unable to log in, never used her store, and has been charged monthly for 6 months, and can't get in touch with customer support

[Imogen · Accepted solution]

Hi, @AnnoyedCustomer! Thanks for following up on this thread. You'll want to connect with our Support Team via our AI Assistant so we can appropriately assist you with getting support regarding not being able to login to your account, or if you're looking to request a refund. Let our AI Assistant know that you're unable to login to your account, and would like to stop being charged for your subscription tied to that account. It will then provide you with prompts that you can use to get connected with our Team so we can help you with these requests.

[AnnoyedCustomer]

I've tried that. It doesn't work.

[Blair]

Hi @AnnoyedCustomer,

Thanks for giving that a try. Could you please share a screenshot of what you're seeing when attempting to connect with us?

If you haven't done so already, you can also try following the steps outlined below to connect with our support team:

• Head over to our Help Center: https://shopify.link/KWb8
• In the virtual chat assistance, type 'I can't log in'
• This will populate a few resources, where after a minute or two you should see the option to select 'I still need help'
• Click 'Account Support'
• Scroll down to see the link to chat in

For reference, it should look like this: 

Please let me know how this goes.