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Hi, @Otterboutique.
As Kosmos Central is a third-party provider outside of Shopify, the Kosmos Central team are best equipped to help with this query. In saying this, I've taken a look at their documentation page, and they've provided a video instruction here on how you can sync your Shopify to Kosmos Central account.
If you're still having trouble with syncing or allowing access to your Kosmos Central account, you can reach out to their team here to see if they can help you with integrating the sync on your store.
Kimi | Social Care @ Shopify
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