How can I identify an unrecognized bank charge associated with a Shopify code?

[Lynn17]

I have a bank charge that I do not recognise. I looks like I may have made a purchase from a merchant that uses Shopify to collect payments. I have a 9 digit shopify code listed on my bank statement and am hoping I can get help figuring out what I may have purchased. The charge is for $348., so I don't want to just let this go. I want to be sure that it is for something I purchased, and not a fraudulent charge. 

Thanks for your help

Lynn

[sanico-software]

Hi @Lynn17 

Shopify support will most likely help you out with this type of request, they have excellent chat support.

[Lynn17]

This does not help me figure out why I was charged through my bank by Shopify. I need help determining what the charge was for. Specific contacts for help would be appreciated.

Thanks,

lYNN

[Shay]

Hey Lynn! Our support team can help you confirm if this is a Shopify billing/invoice charge but not if it is connected to an order made through a Shopify merchant. If the bank identifier for the charge looks similar to "SHOPIFY*########" then this is most likely a platform billing charge for a Shopify store. $348 USD is the cost of an annual pricing plan on Shopify. 

If you or someone in your household created a free Shopify trial account then this may be where the charge was then initiated from. If not, then there is a good chance that your banking details have been compromised. I recommend reporting this charge to your bank and cancelling your card. Cancelling your card will also flag any merchant accounts that may be using your card details as well. 

[Lynn17]

I would like to talk live to a Shopify administrator to help me. How can I
do this?
Thank you!

[Shay]

Thank you for following up about this. You can connect with our live chat support team for further assistance through our Help Center. To access our authenticated support, please follow this link: Shopify Help Center. Open the AI chat window and type "contact support" to get started. You will be asked to create an account, if you do not already have one. This will allow us to have a record of your support interactions.