How can I log in without a recovery code and new phone number?

[butterpecan11]

Hello,

I am unable to log in because I got a new phone number and I no longer have my recovery code, so I cannot get around the two factor authentication.

My email is [email protected]

May I please get assistance with this?

Thank you.

[oscprofessional]

@butterpecan11 ,

what is asking when you are trying to logged in >

[butterpecan11]

an authentication code or recovery code

[flareAI]

Hello @butterpecan11,

This is flareAI: your Fully Automated Free Sales Machine. I hope you're having a good day. We are helping Shopify Merchants grow their store presence in Google and other major sales channels and generate sales of $5 million in sales from Google Search, on autopilot.

If my suggestions is helpful to you, please let me know by giving a like or marking it as a solution.

Thank you for sharing the details about your situation with your account here for us. You will need to reach out to Shopify support so that they can disable the two-factor authentication for you.

Follow this link to contact Shopify support, you can choose to continue without signing in. 

If you found the answer helpful consider supporting the Shopify Community by giving it a Like + Accept the solution.

Gina
flareAI

[Victoria]

Hi, @butterpecan11.

Thank you for reaching out and sharing your question!

As @flareAI has mentioned, the next best step is to contact Shopify Support via the Shopify Help Center so our team can look into disabling two-factor authentication for you. When contacting support, please ensure the account owner is making this request. 

How to contact Shopify Support:

• Navigate to the Shopify Help Center and select I don't have an account (as you're unable to log in at this time.)
• Select Account > Logging in from the topics provided.
• Scroll down to Get Support to view our available support options.
• I recommend selecting the Live Chat option to connect with a member of our team.
  

Let us know if you have any additional questions or concerns!

[cm11]

It has not been 20 days since I started a conversation with shopify support for this same issue and yet to be resolved. They have escalated to the security team which apparently needs a month to get this resolved. I have asked to speak to a supervisor and no response. I keep replying to that same email every day with it's day 15, it's day 16, it's day 17, it's day 18, it's day 19... and NOTHING. This is so crazy to me that it would take this long to get back into a business account.