How can I log into my shopify account without 2FA or the recovery key?

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How can I log into my shopify account without 2FA or the recovery key?

ShinyRock16
Visitor
1 0 0

I no longer have access to either the authenticator on my phone or my original recovery key on my laptop. I am curious how I login to my account.

Accepted Solution (1)

biznazz101
Shopify Partner
494 50 90

This is an accepted solution.

Without access to the 2FA method OR the recovery keys your only option is to contact Shopify Support for assistance. At least as far as I know.

Hope you get access back to your account!
@biznazz101 

Don't hesitate to reach out for more help with your store.
SEE OUR TASK STORE or check us out via our profile! FREE STORE AUDIT

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Replies 6 (6)

biznazz101
Shopify Partner
494 50 90

This is an accepted solution.

Without access to the 2FA method OR the recovery keys your only option is to contact Shopify Support for assistance. At least as far as I know.

Hope you get access back to your account!
@biznazz101 

Don't hesitate to reach out for more help with your store.
SEE OUR TASK STORE or check us out via our profile! FREE STORE AUDIT

cm11
New Member
9 0 0

It has now been 20 days since I started a conversation with shopify support for this same issue and yet to be resolved. They have escalated to the security team which apparently needs a month to get this resolved. I have asked to speak to a supervisor and no response. I keep replying to that same email every day with it's day 15, it's day 16, it's day 17, it's day 18, it's day 19... and NOTHING. This is so crazy to me that it would take this long to get back into a business account.

katelyntly
Tourist
7 0 1

Any update?

Nassim2
Visitor
3 0 0

how long did it take!

 

Emily
Shopify Staff
1408 103 194

Hi, @Nassim2.

 

Thank you for reaching out! Make sure to contact our Support Team so they can escalate your ticket to have the 2FA removed. Due to this being a secuirty measure, it does take some time for our team to review the ticket and get back you. Our queues are a lot busier at this time, so it can be 3-5 weeks until you hear back. 

Emily | Social Care @ Shopify 
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Nassim2
Visitor
3 0 0

3 -5 weeks hahaha how can a platform like shopif can be this bad