How can I modify email preview text for mobile view?

NTorreyyy
Tourist
9 0 1

I am trying to write and send out my first shopify email. I have the email put together and have tried sending a test, but I am not happy with the way that it showing on my phone when I receive. It shows who it is from, the subject, the preview text and then it starts showing the body of the email which I do not want.

 

I would rather have blank space after the preview text and have it show the sender, the subject and the preview text only. Any ideas how to prevent it from adding the extra text from the body of the email to the em when it shown up on the customers phone lock screen?

Replies 2 (2)

joshmnchill
Visitor
1 0 0

Hey! Were you able to fix this? Am having the same issue. Thanks!

Blair
Shopify Staff
1954 259 231

Hi @joshmnchill,

 

Thank you for reaching out to the Community! I'd be happy to provide some assistance with this request, to ensure it gets resolved.

 

When it comes to questions like this, I'd encourage you to connect with us directly. This will allow our support team to take a closer look, as I wouldn't have access to any account details here through the Community. They will be able to investigate further and determine whether this is possible for Shopify email. 

 

To connect, you can:

 

- Head over to our Help Center: https://shopify.link/KWb8
- In the virtual assistance chat box, type 'Contact Support'
- This will prompt you to log into your shop
- Once logged in, you will see the option to chat with an advisor

 

Please let me know if you have any other questions. 

 

Blair | Shopify 
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