How can I offer free shipping without affecting individual item rates?

[longford1]

Hi. When I add a Free Shipping rate and add all of my shops products, it then removes each rate I had set for individual items. How can I add free shipping but not change the rates if the customer's order is less than the free shipping threshold ($200)

Thank you.

[Emily]

Hi, @longford1.

Thank you for reaching out! 

I will need to gather a bit more information before I am able to help you. When you are setting up your free shipping rate, are you adding the correct conditions (orders over $200)? 

Please let me know if you have any further questions! I would love to learn more about your business. What type of products do you sell? 
 
Talk soon, 

[longford1]

Hi. Initially I added a shipping rate and added all of my products and added the rate if the amount was greater than $200. That then removed all of the products that had their own shipping rate. To hopefully fix the problem  I am adding a new rate for each shipping rate which gives free shipping over $200 for those items. Again, each time I add a new category/shipping rate it removes items from the 'free shipping over $200 ' category. Your help appreciated. Thank you. 

[Emily]

Hi, @longford1.

Thank you for your reply! 

It sounds a little more complicated than what I can help with, as I cannot look into your account and see the rates for myself. I recommend contacting our Support Team. They will be able to help you get your shipping sorted and your free shipping over $200 rate working. 

Please let me know if you have any further questions!

Take care,