How can I prevent fake abandoned checkouts from multiple email addresses?

[Aroha87]

I am getting many abandoned checkouts from different "people", all having different and convincing names, however every single email is: mail##@protonmail.com, where ## is some combination of two numbers, eg: mail01@protonmail.com.

Does anyone else experience this? Is there a way to prevent these fake abandoned checkouts?

I have read others dealing with fake abandoned checkouts, however those seem to be from one email address. All of mine are coming from different email addresses of the above formula.

[Aaron2024]

I had Magento with invisible Google captchas and never had bot issues . Had that business for 12 years. Shopify doesn't really seem to be addressing bot issues or really care on the lower level plans. They way Shopify sites are structured I think they have to implement options to handle bots.  I've called them 4 times you just get a customer service person with the same script and you can't actually speak to any one that makes decisions or has experience on the matter but reading the forums it's affecting alot of Shopify stores for the last few years.

[MadeleineW]

Thanks - well nothing seems to be adressed by Shopify and I also find the
themes limited. I am considering other options but haven't decided yet.
Will let you know if I remember!😁

[hangahammockcol]

I'm also interested to shut down my shopify store and find other options to run the business in a better way, without BOTS.

Shopify is getting worst and worst every year 

[AndrejG1994]

03/2025. After years of mentioning it here by multiple users shopify did not come up with solution. Needless to say a simple solution! We need to be able to very simply block an email domain from checkout. 

[eBeeLuv]

this won't work as bots are now able to enter the backend bypassing any and all current Shopify paid apps. These apps are not allowed to monitor the checkout page. So these new bots go directly into the checkout page. All different names, addresses from all over the world. We have a paid app BoostMark in place for a number of years and no issue - now the bots have learned how to bypass and enter back end via the checkout page. Shopify needs to place a bot protector on all checkout pages for any shop that is being used on their platform. 

You can have recaptcha selected, you can have all IP's outside the U.S. etc. blocked, you can have VPN's and Tors blocked. Nothing is stopping these new bots - it needs to be addressed by Shopify!!!