How can I prevent selling out of stock items on my platform?

Shopify Partner
8 0 1

Hi,  How can I stop Shopify selling a product even if it is 'Out of Stock' I do not have the 'Continue selling when out of stock' box ticked as these items are quite often clearance items that we will never have again. I had 1 item which was sold twice even though the qty in stock was 1 which ended up as zero after the first sale but the item ended up being sold again some days later. and now is set to 'committed'

Replies 5 (5)

Shopify Partner
3833 716 1167

Hi @valentinewigs,


Did you have Track Quantity check? Here is the documentation

If this fixed your issue Likes and Accept as Solution is highly appreciated. Coffee tips fuels my dedication.
Get EXPERIENCED Shopify developers at affordable rates—visit for quick quote!
Do not lost your Shopify store! Get FREE trial with ✔️ Rewind Backup: Automatic, reliable, stress-free
1 0 2

Yes that was ticked and a qty of 1 was put on. This was sold and therefore no more should have been sold but the next we knew we had an order for another 1 even though the qty had gone to zero, it had placed a 1 in committed. This has happened a few times with different products and as far as we are aware it should not happen unless we have a setting somewhere else we need to set.


Shopify Partner
6 0 2

Following. This continues to happen to us. I updated an item's inventory to 0 this morning. This afternoon one sold. Inventory continues to show zero. Track quantity is ticked, continue to sell... is not ticked. WHAT GIVES???

9 0 8

I am having the same issue!!! It's very frustrating and makes my Boutique look bad that i have to continue to refund customers!!! Did you ever find a fix for this???

9 0 8

Did someone help you find a fix for this?? I'm at my wits ends!! I'm constantly having to write customers emails, give a future discount code and refund them!!