How can I reach customer support for account recovery?

28thandmarke
Visitor
1 0 0

I am unable to connect to customer support to access an old account. I no longer have access to the email address associated with the account so I cannot reset the password. How do I get assistance from customer support.

Reply 1 (1)

Ollie
Shopify Staff
2404 454 405

Hey @28thandmarke.

 

Thanks for reaching out. 

 

If you are unable to successfully login to your Shopify store, we will need you to reach out to our live support. Since we are unable to authenticate you as the store owner over the Community forums due to the sensitive information that needs to be shared, I am unable to assist with the specifics. In this case, you will need to navigate to this URL and complete the form here

 

Once you complete the form, you should see the option to speak with a Support Advisor about the situation.

 

Let us know if you have any questions. 

Ollie | Social Care @ Shopify 
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