How can I reach out to ecommerce platform support?

[made4Uo]

Hi,

I have encountered a lot of questions on how to contact Shopify support. Based on my experience, I just went back and forth to this page below, after clicking several buttons.

Do not get frustrated. Check the LINK HERE on how did I get in to this page below. I always use chat by the way.

[Elias · Accepted solution]

Hi, @made4Uo.

Thank you for posting and sharing your blog with the community!

We can definitely see how contacting Shopify support can be a frequently asked question, and we've also got a step-by-step guide (with visuals) to help with that as well.  

• How to Talk to Someone?

That being said, I've noticed that you're a Shopify Partner. How are you finding the Shopify Partner Program? Also, do you offer your services on the Expert Marketplace?

[made4Uo]

Thank you so much for the blog link. I would suggest in pinning the said solution btw, if that is doable. 

[made4Uo]

Hi, 

Thank you for asking. I do  like being a Shopify Partner. It makes me solve problems that I never thought I could (talking about the questions in Shopify Community). You mentioned about Expert Marketplace. I do offer Shopify theme customizations in my website and have been serving several Shopify theme developers and and Shopify owners but have not been associated with Expert Marketplace. I am interested about being a Shopify Expert or offering services in the Shopify Marketplace but I do not know how.

[Elias]

Hi, @made4Uo.

Thank you for following up and accepting my solution!

Since you're already a Shopify Partner with customization knowledge and experience working with developers/merchants, then you can follow our guide on Selling services through the Shopify Experts Marketplace. 

Our guide can help walk you through setting up your Experts Marketplace profile and explain the processes, such as communicating with merchants, sending proposals, invoicing merchants and getting paid, and much more. I'd also recommend checking out the best practices for working with merchants and reviewing the Experts Marketplace Partner guidelines.

If you have any other questions on this topic, don't hesitate to let me know!

[chinasmommy]

Hi,

I signed up for Shopify & immediately had a family emergency which took me away from everything. You can see I haven't used it at all. I was billed $1.00 for 3 months each and I was recently billed for $39.00. I would really appreciate a $39.00 refund as I only get less than $1000./mo to live on & I haven't gotten to use your services at all. I would like to be able to use the 3 months I paid for and after that I have no problem paying the monthly fee as I should be making money with you by then. Please do this for me. I really need a break. If I told you all I've been through you would think I was lying because it's ridiculous. I am very excited to do Shopify & will work hard at it. Please help me. Thank you so much.

Sincerely,

Cindy Gourley

chinasmommy1957@gmail.com

P.S. Also I don't know why I was billed $39.00 when your site says it's $20 something/mo.