How can I recover a hacked Facebook business page linked to Shopify?

How can I recover a hacked Facebook business page linked to Shopify?

thesheetladykri
Tourist
5 0 0

My personal and business Facebook pages were hacked yesterday. The hacker changed the email, passwords and phone numbers on the account. My personal page is gone but my business page is still active. Because it's connected to my Shopify account is there a way to get in through Shopify to retrieve my page? If you've been through this you know that Facebook provides zero customer support. Can anyone help? This is literally how I feed my children. Grateful for any help. 

Replies 2 (2)

Sophia
Shopify Staff
1786 118 230

Hi, @thesheetladykri.

 

I'm sorry to hear about this situation, and I understand that it must be stressful. There isn't a way to login to your Facebook profile or Page through Shopify, but Meta has a couple guides here that may help you recover and secure the account:

I hope these guides are helpful and that you're able to get back into your account as soon as possible.

Sophia | Social Care @ Shopify 
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Jenny99
Visitor
1 0 0

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