How can I recover from a scam on the Shop app?

[tookdat]

So i recently purchased from a store in the shop app on mobile. The shoes i bought were the UGGs Tasman Weather Hybrids, they were 50% off so i acted quickly and bought them without checking the reviews which didn't have any when i check. The store is called Perfect diary and no its not the beauty site because i thought it was the same sites. I should've checked the sites before i bought it but i panic bought because i really wanted these shoes. I contacted the email on the site and also tried calling the number on the site but it went straight to voicemail. I'm 100% sure this is someone scamming because now the site is gone while im writing this. Not sure what to do can anyone help me please. 

[LoveOscar]

speak with your bank/payment provider advise them of the issue and see if they can recover the funds. 

[tookdat]

yea i just called them and they said i have to wait 15 days so i can dispute it. I wish the shop app had some sort of insurance like depop so when people scam you people can get their refunds. The customer support on shop is bad 

[simmy3]

It sounds like you've encountered a scam site, which is always frustrating. Make sure to contact your bank or credit card company to dispute the charge and report the transaction as fraudulent. In the future, you might want to use tools like the calculator for fun, but always double-check sites before making any purchases!

[Beastmode8075]

Did this problem ever get solved? I just bought a hobby pack of basketball cards last night. Went to check on the order this morning and the seller has taken down their shop. No response back on the email I sent them. First time buying on this app. Not impressed.