How can I redirect pending transactions to my new bank account?

[MR31]

I had a bank account set up but the payment did not process to the bank. So I checked the account and changed the bank account routing number and account number. I received an email saying all pending transactions would go to the old account and any new would go to the new account. I need for all pending transactions to go to the new account information. How do I go about getting this processed? 

[Dirk]

Hey, @MR31 

Happy to help. Just to confirm, have you already made changes to the banking info in your Shopify account to the proper account? Also, is the old banking account no longer active? Usually a banking institution will reroute the incoming transactions from the old account to the newly setup one. In which case, reaching out to your bank directly to confirm this processwould be a good idea.

[Dirk]

Hey, @MR31 

Just wanted to loop back here one last time to confirm whether you were able to receive that payout.

If there is anything else I can help you with, please let me know.

[OntheEdge]

Hi, I have the same problem, my old account is closed. How do I get pending transactions to go into the new account?