How can I regain access to my online store?

How can I regain access to my online store?

matttttt33
Visitor
1 0 0

I lost the access to my store. When I log in it says "Your account doesn't have permission to view this page".

What can I do to get it back?

Reply 1 (1)

JPHB85
Pathfinder
101 0 244

@matttttt33 There is a known issue that @Shopify  is refusing to acknowledge is a problem on their side.  Ever since the update it is logging people out constantly - across all browsers, several devices etc.  Even if you are in the middle of actively working on something within Shopify. And yes, half the time when I login it takes me to that same screen you mention.  You have to just go backward with the browser back arrow and try again and it should let you in.

 

They need to fix this, it's beyond frustrating. Has never happened in the YEARS I've used Shopify, until these past couple weeks.

https://community.shopify.com/c/shopify-discussions/anyone-else-keep-getting-logged-out-constantly/m...