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Re: Facebook Shop (discontinued)

How can I remove the discontinued Facebook Shop tab?

Koning
Visitor
1 0 0

My facebook is already linked and activated, and the products are also shared. Only now a Facebook Shop (discontinued) tab remains.
How do I get this off?

 

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Replies 4 (4)

Sophia
Shopify Staff (Retired)
1786 118 235

Hello, @Koning!

Sophia here from Shopify.

Any sales channels you no longer need can be removed under Settings > Sales channels in the admin by following these steps:

  1. From your Shopify admin, click Settings, and then click Sales channels.
  2. Click the trash can beside the name of the sales channel that you want to remove.
  3. If you want to give a reason for removing the channel, then enter it in the field.
  4. Click to confirm.

Alternatively, you can get to the same place by clicking the + icon next to SALES CHANNELS (VERKOOPKANALEN) and then select "Manage sales channels", which I believe will say something like "Verkoopkanalen beheren" in your admin. 

It sounds like you've got everything sorted with the new Facebook channel so far. I'm glad to hear that your accounts and products are still connected. Let me know if there's anything else I can help with!

Sophia | Social Care @ Shopify 
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NikkoBW
Visitor
1 0 0

Hi Sophia,

does this mean that Facebook Shop sales channel is no longer supported under shopify?

 

Sophia
Shopify Staff (Retired)
1786 118 235

@NikkoBW wrote:

Hi Sophia,

does this mean that Facebook Shop sales channel is no longer supported under shopify?


Hi, @NikkoBW!

The Facebook Shop sales channel is discontinued and no longer functioning, so I recommend setting up the new Facebook channel if you haven't already.

Our help documents cover how to set up and use the channel. The new Facebook channel is supported by Shopify. While there are some issues that need to be handled from your Facebook account, we're happy to help as much as we can with setup and use of the channel. Let me know if you have any questions about it!

Sophia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

skylertaniakz11
Visitor
2 0 1

Thanks for sharing step by step point this is very useful and easy to us.

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