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How can I remove the persistent free shipping announcement from my header?

TLOTL
Shopify Partner
3 0 1

I added a free shipping discount through the shopify discounts section on the Dawn theme. I wanted to remove the free shipping discount so I deactivated the discount. The free shipping announcement was and is still displaying on my header. I can't find where to take the free shipping message away. The discount is now deleted and is not honored in the customers cart. Any help is appreciated.question.jpg

Accepted Solution (1)

Iris
Shopify Staff
820 67 100

This is an accepted solution.

Hi @TLOTL ,

 

Thanks for reaching out! 

 

From your screenshot it seems like you have two announcement bars enabled and visible in the Header area. Those are visible on the left-hand sidebar of your Theme Editor as shown below. Top bar is the free shipping message and last one is the one related to the 25% discount.

 

If you want to delete the one with free shipping make sure to click on the first Announcement bar on the left-hand sidebar and then click a little bin icon next to it. Let me know if that helps. 

 

11-39-48144-84869

 

 

 

 

 

 

Iris | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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Replies 6 (6)

Iris
Shopify Staff
820 67 100

This is an accepted solution.

Hi @TLOTL ,

 

Thanks for reaching out! 

 

From your screenshot it seems like you have two announcement bars enabled and visible in the Header area. Those are visible on the left-hand sidebar of your Theme Editor as shown below. Top bar is the free shipping message and last one is the one related to the 25% discount.

 

If you want to delete the one with free shipping make sure to click on the first Announcement bar on the left-hand sidebar and then click a little bin icon next to it. Let me know if that helps. 

 

11-39-48144-84869

 

 

 

 

 

 

Iris | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

TLOTL
Shopify Partner
3 0 1

I took a new screenshot and expanded the announcement bars. One is for the welcome message and the other is for the 25% off. The free shipping seems to be embedded in the header.question01.jpg

TLOTL
Shopify Partner
3 0 1

Thanks for your reply Iris, I figured it out. It was embedded via an app but I still really appreciate your reply. Thank you.

Iris
Shopify Staff
820 67 100

Hi @TLOTL ,

 

I appreciate you getting back to me and sharing the cause of the issue. It's great to hear that the problem has been identified and resolved! Also, happy to know that you're satisfied with the resolution and that everything is back on track.

 

Having a functional website is crucial for your business, especially during busy times like Black Friday/Cyber Monday (BFCM). Now you can focus on maximizing your sales and providing a seamless shopping experience for your customers. This comprehensive checklist covers everything you need to do before, during, and after BFCM to maximize your sales and ensure a successful campaign.

 

If there's anything else I can assist you with or if you have any further questions, let me know.

Iris | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

jrperez8283
Visitor
1 0 0

Which app did you find caused the issue?

malcolm_b_kong
Visitor
1 0 0

Which app was it?