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How can I report a fraudulent store on Shopify?

ScaryMan
Visitor
2 0 0

Hi I was a customer of a shop on Shopify and my product never came, so I waited 30 days before I was allowed to report the store but by then the store was completely erased, so I'm not able to report it. I did not get my money back and want to contact Shopify on this but I can't figure out how to email them about this. Anyone know how to help me?

Accepted Solution (1)

Dirk
Shopify Staff
2301 253 513

This is an accepted solution.

Hi there, @ScaryMan! Thanks for reaching out. 

It sounds like you are referring to a product from a specific store. However, as Shopify is the platform many shops use to build their website, we don’t actually manage inventory or ship orders from here ourselves. We do however have a detailed FAQ to help you with the next steps here. In the case you can't get ahold of the store any longer, I would recommend reaching out to your bank directly for potential next steps in regards to recovery of funds.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 2 (2)

Dirk
Shopify Staff
2301 253 513

This is an accepted solution.

Hi there, @ScaryMan! Thanks for reaching out. 

It sounds like you are referring to a product from a specific store. However, as Shopify is the platform many shops use to build their website, we don’t actually manage inventory or ship orders from here ourselves. We do however have a detailed FAQ to help you with the next steps here. In the case you can't get ahold of the store any longer, I would recommend reaching out to your bank directly for potential next steps in regards to recovery of funds.

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

ScaryMan
Visitor
2 0 0

Thanks for the response