How can I resend staff account invites on my platform?

[Davidrbova]

I have sent out staff accounts that were not immediately responded to. When my staff tried to access them they were promoted that I need to send out another invite. I’ve looked everywhere but cannot figure out how to do that. Please advise. 
thx 

[Olivia]

Hey, @Davidrbova!

Welcome to Shopify Community. My name is Olivia and I work here.

Thanks for sharing your question with our network. Staff invite links don't actually expire once sent from the Admin, but I can definitely help you re-send them.

Head to Settings > Plans and Permissions > Staff Accounts > Select Invited Account > Manage Staff Access > Remove Account found at the very bottom of the staff's user page. It will look like this:

Then, invite them to have staff access to your store once again.

This should do the trick, but let me know if any other questions come up.

Warm regards,

[Brian_Gerry]

This is helpful however, when you go to remove an account you get the following message: "Are you sure you want to remove the account for Jane Doe? This action cannot be reversed."

[Brian_Gerry]

Okay, just to let others know, in spite of the message above, you will be able to send an invite to the same email address as the "removed" user. 

[Olivia]

Hey, @Brian_Gerry!

Thank you so much for your contribution on this thread.

Yes, it is correct that once an invitation is rescinded the action is permanent and cannot be undone. With that being said, it does not mean that you cannot send a new invite to the same email address.

The important difference to note here is that if the staff member were to click on an invite that was later removed by the owner, they would not be able to set up their account successfully. If, however, they use the invite from the latest and valid request (this usually means the latest email), they can continue with setting up their user profile. 

I hope that provides some insight, but let us know if you have further questions.

Warm regards,

[PC1]

Out of curiosity, why not just add a resend the invite to the user vs having to delete and add them back in?

[Olivia]

Thanks for your question, @PC1!

Re-sending an invite directly is not an option at this time, which is why we recommend these steps to trigger another invite link.

Warm regards,

[cottton]

1,853 views since 2020 ...
i think its times for that RESEND BUTTON 😄

And yes, i have the exact same problem. I just wanted to resend that mail 😃

EDIT: I cannot delete the remove the user, because i have to put in my current pw - which i do not have since im logged in via google SSO.
Great.

[Greta]

Hi, @cottton!

Thanks for jumping in here. I recommend setting your password in the Manage account section of your admin:

You can also remove the Google SSO if you choose. Once completed you'll be able to remove the user and enter your password.

Please let me know if you have any other questions!