How can I resolve Google Merchant account suspension

DEMIANBUAN
Visitor
1 0 0

My GMC was suspened due to misrepresentation and Website or online store needs improvement
I have done some check on my website but i am not sure whether the website is ready for google to approve my appeal.

Can someone help to diagnoise my website and point out any potential issue taht i might have on my website?

My website url is : 24kmaplesupply.com

Replies 3 (3)

SealSubs-Roan
Excursionist
167 11 11

Hi @DEMIANBUAN !

 

There are a lot of possible causes that might cause this. Some of them are:

 

  1. No full contact details page linked from the footer (email, phone number, address, contact form)

  2. No valid checkout

  3. Not having returns and refund, delivery, privacy policy and terms of service pages or link

  4. Listed prohibited products

  5. Listed out of stock products in your store

  6. No content or blogs

  7. Have multiples websites

  8. No order fulfilled or product reviews

I highly suggest that you double check Google Merchant policies and you can also reach out to Google Merchant support team so you can further ask for an example of policy violations that might cause this issue.

Roan
Please let me know if it works by marking it as a solution!
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EmmanuelFlossie
Shopify Partner
3056 226 734

Diagnosing a website is a big task, however here are some examples of issues that I recommend you resolve after a quick look.

 

Missing availability status on the product landing page (in / out of stock) check: https://support.google.com/merchants/answer/4752265?hl=en

 

To find more issues I recommend having a look at the below links:

https://support.google.com/merchants/answer/6150127?hl=en
https://support.google.com/merchants/answer/6363310/follow-the-merchant-center-guidelines
https://support.google.com/merchants/answer/7052112
https://support.google.com/merchants/answer/4752265
https://support.google.com/merchants/answer/13693865

 

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.

Iris
Shopify Staff
820 67 100

Hi, there! Thanks for reaching out there.

 

Generally, I'd suggest focusing to enhance the user experience of your website by making it more user-friendly, ensuring clear navigation, and providing accurate product information. Also, by addressing any technical issues on your website that may have contributed to the suspension. This includes broken links, slow loading times, or other usability issues. Your website looks great so providing additional context on the suspension reasons would be helpful to look into it further. 

 

Additionally, have a look through Common reasons for account warnings and suspensions article.

Iris | Social Care @ Shopify 
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