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How can I resolve multiple domain issues for my online store?

businessboi
Visitor
1 0 0

I've just bought a domain and its shows

 

Multiple issues with www.touchinggrass.store

Resolve these domain issues to ensure your Shopify site works for customers.

  • Error fetching domain CAA record: Open your domain provider's DNS settings for www.touchinggrass.store and check that the record is set correctly. Note that record updates can take up to 48 hours to come into effect.
  • Error fetching domain CNAME record: Open your domain provider's DNS settings for www.touchinggrass.store and check that the record is set to shops.myshopify.com. Note that record updates can take up to 48 hours to come into effect.
  • Error fetching domain DNSSEC record: Open your domain provider's DNS settings for www.touchinggrass.store and check that the record is set correctly. Note that record updates can take up to 48 hours to come into effect.
  • Error fetching domain nameserver record: Open your domain provider's DNS settings for www.touchinggrass.store and check that the record is set correctly. Note that record updates can take up to 48 hours to come into effect.

Note: DNS updates can require up to 48 hours to take effect. Learn more about common domain errors.


I've seen a few other posts about domain issue but just want to confirm if I'd need to do anything to not get it suspended

Accepted Solution (1)

Blair
Shopify Staff
1954 259 230

This is an accepted solution.

Hi @businessboi,

 

Thank you for reaching out to the Community. I'm happy to provide some assistance with your domain, to ensure this gets resolved. To confirm I'm fully understanding, are you still experiencing this issue?

 

If so, it's likely that the domain is still in the process of propagating to your shop. This can take up to 48 hours but sometimes longer, as the domain needs to be successfully verified. I was able to confirm however, that the DNS Records are all correctly pointing to Shopify. Due to this, I recommend allowing for some more time to pass to see if this helps to resolve.

 

If after another 24 hours, you continue to see those errors, please feel free to connect with us directly. This will allow our support team to take a closer look as we wouldn't have access to any account information here on the Community. 

 

The connect with us, you can: 

 

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

 

Please let me know if you have any other concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Reply 1 (1)

Blair
Shopify Staff
1954 259 230

This is an accepted solution.

Hi @businessboi,

 

Thank you for reaching out to the Community. I'm happy to provide some assistance with your domain, to ensure this gets resolved. To confirm I'm fully understanding, are you still experiencing this issue?

 

If so, it's likely that the domain is still in the process of propagating to your shop. This can take up to 48 hours but sometimes longer, as the domain needs to be successfully verified. I was able to confirm however, that the DNS Records are all correctly pointing to Shopify. Due to this, I recommend allowing for some more time to pass to see if this helps to resolve.

 

If after another 24 hours, you continue to see those errors, please feel free to connect with us directly. This will allow our support team to take a closer look as we wouldn't have access to any account information here on the Community. 

 

The connect with us, you can: 

 

  • Head over to our Help Center.

  • Enter into the chat box Contact Support.

  • Log into your shop.

  • Select one of the available support options.

 

Please let me know if you have any other concerns. 

Blair | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog