How can I set up Gmail to respond as my store email instead of my personal one?

How can I set up Gmail to respond as my store email instead of my personal one?

Lovignite
Visitor
1 0 0

Emails coming from my shopify contact form reach my personal email. How can I set the store email (info@storenane) as "responder" instead of my personal gmail in gmail?

 

Emails from customers but just visitors.

 

Thanks if any can help

Replies 2 (2)

Skye
Shopify Staff
1146 99 212

Hi, @Lovignite 

Thanks for posting to the Community Forums.

I understand you want your outgoing mail to your customers to state your custom domain. If you only have email forwarding enabled, and don't have a custom email associated with your domain, you would not be able to send mail from example@yourstorename.com.

 

In order to send mail from a custom domain you will need to purchase a custom email from an email host such as Gmail or Zoho.

 

I hope that helps! In the meantime, please provide your domain and we can take a look at your store and provide additional feedback.

Skye | Social Care @ Shopify
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suzanne83
Visitor
2 0 0

I have this same problem, Shopify is replying to store email inquiries from my personal account, not my business email which I have already purchased. Is there a way to select which email is the default to reply? 

 

Suzanne