How can I transfer a domain from one store to another?

nickplugs
Visitor
1 0 1

Hello, I am trying to transfer a domain that I purchased from one Shopify store to another. I purchased the domain on Squarespace and I have full access to it. When I follow the steps posted and attempt to transfer the domain this message pops up. I am not sure how to fix it, as I am unable to log in to my other store and cannot connect the domain to my new store. It says that the store is frozen but I did not have any outstanding charges and have attempted to reach out to Shopify but no luck. Thanks!

Screenshot 2024-01-15 at 11.48.12 AM.png

Reply 1 (1)

Victoria
Shopify Staff
2145 150 251

Hi, @nickplugs
 
Welcome to the Shopify Community!
 
I understand you have a Squarespace domain that is connected to Shopify Store 1, and you'd like to connect it to Shopify Store 2. However, you're faced with an error message that the domain couldn't be connected because Shopify Store 1 is frozen. 
 
Through our community forum, we are unable to investigate account-specific information, and for this specific query we'll need to access both Store 1 and Store 2 to identify the issue. I recommend reaching out to our internal support team through the Shopify Help Center, so we can continue assisting you.
 
If you need help navigating the Help Center, or have other questions that are not specific to your account, feel free to include them here.
 
I hope this helps!

Victoria | Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog