How can I transfer my domain to a new store on Shopify?

[Patwalters]

Hi, Good Morning!

First at all, I apologize for this long message but i really appreciate your help with this error.  I got a domain with shopify on 06/2023: legacymacramestudio.com but i couldn't set the store up so I deactivated the store on 09/2023. Now, i opened a new store which is almost ready to launch but I have issues transferring the domain to my store. According to shopify the domain  is unlocked and i have the the transfer code but this code doesn't work  or something is missing.  I cant get a phone number to talk to Shopify, I'm totally along with this issue.  I appreciate your help!

[Shubham03 · Accepted solution]

You can chat with Shopify representative but I am not sure about their phone support at the moment.

[Shubham03 · Accepted solution]

You can chat with Shopify representative but I am not sure about their phone support at the moment.

[Patwalters]

Thank you so much! 🙂  A Shopify representative helped me to fix the issue. 

[Milahmet]

Hi , can you pls advice me how or where can I find the shopify representative to get some help about transferring my domain name to Shopify? 

[Shay · Accepted solution]

Hi @Patwalters 

Thank you for the screenshot and the details! 

I understand that you are trying to transfer a domain to your Shopify store. To confirm, is the domain originally purchased through Shopify? If yes, you will need to contact our authenticated support team for assistance in transferring the domain from one store to another. You can contact our support at any time through our Help Center: Shopify Help Center. Open the AI chat and type in your issue or "contact support" to get started. 

[Patwalters]

Thank you so much! 🙂  you were right and I was able to fix the issue. 

[Milahmet]

Thank you, but My domain is not purchased through Shopify.