How can I unlock a locked domain on my ecommerce platform?

[belmik]

Hi, 

Shopify locked our domain to prevent any fraudulent transfers. How can we unlock it? 

Thank you. 

[Summer · Accepted solution]

Hey, @Belmik! Welcome to Shopify Community!

We'd love to help you with your domain. In order for us to do so, we'll need to access your account and take a closer look at your domain settings. We’re not able to provide account-specific support via the Shopify Community at this time, however, our support team will be happy to continue assisting you. Please visit https://shopify.link/goV1 to get connected to a support advisor.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

[Summer · Accepted solution]

Hey, @Belmik! Welcome to Shopify Community!

We'd love to help you with your domain. In order for us to do so, we'll need to access your account and take a closer look at your domain settings. We’re not able to provide account-specific support via the Shopify Community at this time, however, our support team will be happy to continue assisting you. Please visit https://shopify.link/goV1 to get connected to a support advisor.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

[belmik]

Hi Summer, 

Thank you for your reply. The link that you provided does not connect me to a support advisor. I tried many times that website to have the solution but it did not work. 

Please advise. 

Thanks!

Beliz

[Summer · Accepted solution]

@Belmik My pleasure, Beliz! You'll need to speak with our AI assistant in order to get connected to a support advisor. Please feel free to type in your concern through the AI window and it will continue helping you from there. 

[richardcobain]

Hi,

If your Shopify domain is locked, you can unlock it by following these steps:

1. Log in to Shopify: Go to your Shopify admin, and navigate to Settings > Domains.

2. Select the domain: Find the domain you want to unlock and click on it to open its settings.

3. Unlock the domain: Look for the option labeled Domain lock or Transfer lock. If the domain is locked, you’ll see a toggle or button to disable it. Switch it off to unlock the domain.

4. Get the transfer code (if needed): If you're transferring the domain to another registrar, you’ll need the Authorization Code (EPP Code). It’s usually available right after unlocking the domain.

5. Contact Shopify Support: If you can’t unlock the domain through the admin panel or encounter issues, reach out to Shopify Support for assistance. They can guide you or handle it on their end.

Let me know if you need more help!