How can I unlock my account and balance card on Shopify?

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How can I unlock my account and balance card on Shopify?

ansolealiddell
Visitor
1 0 0

I just recently changed my payout account information to my regular bank information and not my balance card. As I tried to order a balance card, it told me my account and card is temporary locked for security check. How can I get my account & card unlocked to order a balance card?

Accepted Solution (1)

Summer
Shopify Staff
1420 324 250

This is an accepted solution.

Hey, @ansolealiddell! Welcome to Shopify Community!

 

We’ll need to access your account in order to take a closer look at the issue you're encountering when attempting to order a Shopify Balance card. We’re not able to provide account-specific support via the Shopify Community at this time, however, we’d be happy to continue assisting you through live chat, email, or callback about your concern. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

 

After visiting the link and logging in, you'll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You'll then see the option to create a support ticket on the next page.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Replies 6 (6)

Summer
Shopify Staff
1420 324 250

This is an accepted solution.

Hey, @ansolealiddell! Welcome to Shopify Community!

 

We’ll need to access your account in order to take a closer look at the issue you're encountering when attempting to order a Shopify Balance card. We’re not able to provide account-specific support via the Shopify Community at this time, however, we’d be happy to continue assisting you through live chat, email, or callback about your concern. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

 

After visiting the link and logging in, you'll be prompted to enter the topic of your concern so we can connect you to the right articles and support team. Simply type in the topic, click Search then scroll down to the bottom of the page to click Continue under Get Support. You'll then see the option to create a support ticket on the next page.

 

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

wzboutiqueasst2
New Member
4 0 0

I have done all of these steps and still no resolution. No one has even responded to my emails for days at a time. My balance account has been locked with no warning and I never received an email telling me how to resolve it. I am getting an error message saying that it is a security check, but I have not been told how long the security check is or when it will be unlocked. In the meantime, I need to continue to ship our orders and now the money is unavailable to me. This is causing my customers to be angry. 

RonnieD
New Member
5 0 0

any update?

Wendybird
Visitor
3 0 0

I want to change to my regular bank and not Shopify Balance. But I can't find where to do it! Please help me find a way to cancel my Shopify Balance Card!

Sophia
Shopify Staff
1786 118 238

@Wendybird wrote:

I want to change to my regular bank and not Shopify Balance. But I can't find where to do it! Please help me find a way to cancel my Shopify Balance Card!


Hi, @Wendybird!

 

You can follow these steps to update your billing information:

  1. Navigate to your Billing page:
    • United States: From your Shopify admin, go to Finances > Billing.
    • All other countries: From your Shopify admin, go to Settings > Billing.
  2. In the Payment methods section, do either of the following:
    • If credit card is the only available payment method, then click Replace credit card.
    • If multiple payment methods are available, click the ... button beside the payment method that you want to change, and then click Replace.
  3. Enter the required information.
  4. Click Replace credit card.

This should allow you to switch your payment method to your regular bank account. If you're having any trouble following these steps, please get in touch with us via the Shopify Help Center so we can securely review the account settings with you.

Sophia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

RonnieD
New Member
5 0 0

any update?