Solved

How can I update my contact details as a store owner?

BxDxx
Tourist
11 0 1

Hello, 

 

How can I change my contact details (Address ) as the shop owner without changing the store details? 

Any suggestion would be appreciated. 

Accepted Solution (1)
Shay
Shopify Staff
2902 451 592

This is an accepted solution.

Ah, got it! So in that situation I do believe that you need to have your registered business address, that is not a PO Box, provided for both your Shopify Payments account and for your business contact information. 

 

For more information on the requirements or to ask if you can verify your business address through an alternative means I would reach out to our live support to have this escalated. 

Shay | Social Care @ Shopify 
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Replies 6 (6)

AvadaCommerce
Shopify Partner
3879 839 963

Hi @BxDxx ,

 

From your Shopify admin, go to Settings.
From the Store details page, click Edit in the Address section.

Edit your address.

Scroll to the bottom of the page and then click Save

 

I hope this helps.

 

banned

Shay
Shopify Staff
2902 451 592

Hi @BxDxx 

 

To clarify, are you concerned that if you update the address listed in your admin under Settings > Store Details, that it will affect your shipping and fulfillment?

 

The address that should be listed in that section should always be the legally registered business address, wherever that may be. 

 

Your shipping and fulfillment information is not pulled from there, but is instead pulled from your "Locations", which can absolutely be different from where your business address is located. 

 

If you have other questions about this or if that wasn't the concern you had, please feel free to let me know. 

Shay | Social Care @ Shopify 
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BxDxx
Tourist
11 0 1

Hi, @Shay 

 

Thank you for your responses which I found very helpful in other ways. However, it does not resolves the issues at the moment. 

I am looking to change the shop owner's address which should be in my personal contact details. However, I noticed if I make this changes it would be the address included at the bottom of the email communications. 

Is there a way to change the personal address of the shop owner without affecting the correspondence address at the bottom of emails?

Shay
Shopify Staff
2902 451 592

Thanks for the clarification @BxDxx.

 

Your Shopify account has no requirements for your personal address, only the registered business address (which should be the address at the bottom of the emails). The business owner's personal address is not needed by us or a requirement for your merchant account. 

 

The address at the bottom of the emails should be populated from within the contact details in Settings > Store Details. 

Shay | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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BxDxx
Tourist
11 0 1

Thank you for your quick response @Shay  What if the registered of the business address is the owner's home address, however the business have a POBox address has been used as store details. In order for the business to apply for the capital funds, would there be need to update the address to the store owner's address which is the legal registered address?

Shay
Shopify Staff
2902 451 592

This is an accepted solution.

Ah, got it! So in that situation I do believe that you need to have your registered business address, that is not a PO Box, provided for both your Shopify Payments account and for your business contact information. 

 

For more information on the requirements or to ask if you can verify your business address through an alternative means I would reach out to our live support to have this escalated. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog