How can we make this work?

[RoomCure]

When a customer orders, we have to send them a unique link to THEM only. Its not like a digital download or anything so each customer gets a custom link that is generated by our team and submitted as part of the order fulfillment. How can we communicate this link to the customer in the order page? I noticed there is a customer notes section but thats for internal team, but is there a way we can communicate with the customer inside the order? Or a way we can get them that link right before we close out the order without manually emailing each of the customers? Thank you!  

[DAVETECH]

The easiest way is to use WooCommerce's built-in order notes just add the link in the admin panel and check The Notify customer to send it automatically.

For a more automated approach (if links are generated externally), you could:

1. Add a custom field (via plugins like ACF or native WooCommerce hooks) to attach the link to orders.

2. Trigger an email when the order status changes (e.g., using woocommerce_order_status_completed).

3. The exact code depends on your setup, but I’d be happy to share specifics if you’d like

Need help tying it all together? Feel free to ask I can guide you through the final details. 😊

[RoomCure]

But, we are using shopify,.. not woocommerce. 

[DAVETECH]

When you fulfill an order in Shopify, there’s a box called Order Comments where you can paste the customer’s unique link. Check the Notify customer box before saving, and Shopify will email it to them automatically. No extra apps needed.

For a More Automated Fix
If you’re generating these links outside Shopify (like in a spreadsheet or another tool), you can:

Use a simple app like Order Notes to attach private info to orders.

Or, if you’re tech-savvy, connect Shopify to automation tools like Zapier to auto-send links when orders are marked fulfilled.

But if you Running into trouble Let me know where like if the emails aren’t sending or you need help connecting an app and I’ll walk you through it.

[Votchex · Accepted solution]

simple way to send the unique link to each customer automatically is by modifying the Order Fulfillment Email

Navigate to Shopify Admin Click on  Settings, notification scroll to Shipping and click Fulfillment Request or Fulfilled order Click on  edit code to modify the email template the  add a placeholder for the unique link where you want it to appear, like this:

<p>Your order is now fulfilled! Here is your unique link:</p> 
<p><strong>{{ fulfillment.tracking_url }}</strong></p> then Instead of a tracking number, enter the customer's unique link in the "Tracking URL" field when fulfilling the order save you're good to go

[RoomCure]

Brilliant! Thank you so much! 

[Votchex]

you welcome